American Express updates terms to restrict AI access to accounts
By Alex Compton · Updated
American Express has updated its terms to explicitly prohibit sharing account credentials with AI agents and restrict automated website access. The changes affect account holders who use AI tools to access their accounts or collect website data.
Open Official PageAt a Glance
What Changed
American Express's terms explicitly bar account holders from sharing credentials with automated tools or AI agents. The company may block or restrict tools attempting to access protected website areas using those credentials. Automated access or data collection is also prohibited unless covered by the terms' accessibility or search engine and AI service exceptions, or expressly authorized in writing.
Our Take
If you use an AI agent to access your American Express account, review these restrictions before continuing. Check the stated exceptions rather than assuming a tool is permitted because it only reads information.
Before You Act
- 1Review the updated credential-sharing rules.
- 2Check whether any automated tools access your account.
- 3Verify that any automated access falls within an explicit exception.
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